If you have not received your order, here are some recommendations that can help you:
Comprueba el estado de tu pedido
You can see the status of your order from "My account / My orders"
Track your order
On "My account / My orders"
You can find a link to track your order from the moment it leaves our facilities.
With this link you can always know where your order is and in some cases, an estimate of the delivery date.
Haz algunas comprobaciones
Verify that you do not have a notice in your mailbox, and that your shipment has not been delivered in a common area of the building or to a neighbor. If your shipment appears as delivered and still has not reached you, Get in contact with us
I still have not received my order
Wait a few more days after the estimated delivery date of your order, especially in periods of high traffic such as Christmas.
The carrier will do everything possible to deliver your order as soon as possible. You can see the status of your order from "My account / My orders"
From there you can also see the status of your order if it has been sent, by clicking on "Locate your order".
If you do not receive your order, please inform us within 30 days of the date you should have received it, and we will do our best to assist you.